Terms and conditions

(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts concluded via the websites, merchandise shop, and augmented content platform (hereinafter collectively the "Platform") between Vacondi Publishing SL, C/ Gremi de Sabaters 21, 07009 Palma, España, Spain, NIF/CIF: B24996431, Email: hola@vacondi.com (hereinafter "Publisher", "we" or "us") and users or customers (hereinafter "User", "Customer" or "you").

(2) The offer is primarily directed at consumers within the European Union. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor part of their independent professional activity.

(3) Deviating terms of the customer do not become part of the contract unless we expressly agree to their application in text form.

(1) Sales of our printed books and e-books do not take place directly via this Platform but via external third-party providers (in particular Amazon KDP or comparable platforms).

(2) When purchasing books or e-books, the Publisher is not a contracting party of the buyer. For these purchases, only the contract terms, payment terms, delivery terms and, where applicable, cancellation terms of the respective third-party provider apply.

(3) The respective provider is solely responsible for presentation, availability, order processing, delivery and payment processing of these third-party offers.

(1) Presentation of merchandise items in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.

(2) By clicking the order button, you submit a binding offer to purchase the goods in the shopping cart. The contract is formed only when we accept your order by order confirmation email or dispatch the goods.

(3) Before submitting the order, you can detect input errors in the order form and correct them using the means provided in the order process.

(4) The contract language is English unless another language is expressly offered in the shop.

(5) We store the contract text as required by law. Order data and these Terms are made available to you in connection with the order. Where a customer account exists, order data may be viewable there.

(6) Merchandise items offered are produced and shipped via external fulfilment and logistics partners, in particular Printful, using a "print-on-demand" process.

(7) All prices shown in the shop are final prices including applicable statutory VAT where required. Additional shipping costs, customs or comparable ancillary costs are shown separately in the order process.

(8) Available payment methods are displayed in the order process.

(9) Delivery areas, delivery times and any delivery restrictions follow from the respective product description and information in the order process.

(10) For consumers, risk of accidental loss and accidental deterioration of goods passes only upon delivery to the consumer or a recipient designated by them.

(11) Goods remain our property until full payment.

Consumers generally have a statutory right of withdrawal when purchasing physical goods.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Vacondi Publishing SL, C/ Gremi de Sabaters 21, 07009 Palma, España, Spain, Email: hola@vacondi.com) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except additional costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and at the latest within fourteen days from the day we received notice of your withdrawal.

We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you inform us of withdrawal, to the following return address:

[Insert specific return address / returns address of the responsible fulfilment partner]

The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods unless we have expressly agreed otherwise.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for delivery of goods not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

Important: Exclusion of the right of withdrawal solely because of "print-on-demand" does not apply. The exception applies only where goods are actually individually personalised or made to specific customer requirements.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Vacondi Publishing SL, C/ Gremi de Sabaters 21, 07009 Palma, España, Spain, Email: hola@vacondi.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods (*):

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if notice on paper):

Date:

(*) Delete as appropriate.

Statutory rights for defects apply.

(1) The Publisher provides digital supplementary content (Augmented Content) via QR codes in books or via the Platform.

(2) Unless expressly marked as chargeable, this content is provided free of charge. There is no entitlement to specific availability, specific features or permanent unchanged provision except where mandatory by law or expressly promised.

(3) Users may register to use additional features such as saving content as favourites. Users must provide accurate information when registering and keep access credentials confidential.

(4) Users must not misuse their account or take actions that impair the security, integrity or availability of the Platform.

(5) The Platform is not intended for users to upload, publish or make their own content accessible to third parties.

(6) We may temporarily suspend or permanently delete user accounts for breaches of these Terms, abusive use or other substantive reasons. Statutory claims of the user remain unaffected.

(7) Where digital content is protected by copyright, the user receives a simple, non-transferable, non-exclusive right to use such content solely for private, non-commercial purposes within the intended use.

(1) The Publisher reserves the right to offer extended content and features in future as chargeable premium services or subscriptions.

(2) Separate terms will be provided before contract conclusion for such chargeable offers, in particular regarding scope of services, term, prices, payment terms, renewal and cancellation.

(1) Content provided by the Publisher, in particular route descriptions, GPS tracks, map notes, difficulty levels, safety information, and nature and outdoor recommendations, serves general information and preparation.

(2) Despite careful creation and maintenance, this information may be incomplete, incorrect or outdated. In particular, routes, weather conditions, legal access restrictions, closures, hazards or local circumstances may change at short notice.

(3) Use of such information and undertaking tours, travel, outdoor or adventure activities is at your own risk. Users must independently assess their personal suitability, equipment, health and current local conditions.

(4) No particular quality, suitability or safety of described routes, places or activities is owed unless expressly agreed otherwise.

(1) We are liable without limitation for intent and gross negligence and for culpable injury to life, body or health.

(2) We are also liable under statutory provisions where we fraudulently concealed a defect, assumed a guarantee or mandatory statutory liability provisions apply.

(3) For slight negligence in breach of essential contractual obligations, our liability is limited to foreseeable, typical contract damage. Essential contractual obligations are those whose fulfilment enables proper performance of the contract and on whose compliance the customer may regularly rely.

(4) Otherwise, liability for slightly negligent breaches of duty is excluded.

(5) Where our liability is excluded or limited, this also applies in favour of our legal representatives, employees and vicarious agents.

(1) The Platform may contain links to external third-party websites and references to partner offers (e.g. affiliate links, advertisements or product references).

(2) We are not responsible for content, availability, services or contract terms of external providers where such content is not instigated or controlled by us.

(3) Where users take up offers from such third parties, the contractual relationship exists solely between the user and the third party.

(1) Content and works created by the Publisher on the Platform, in particular texts, images, graphics, map material, GPS data, audio, video and other media files, are protected by copyright or other law.

(2) Any reproduction, editing, distribution, public communication or other exploitation beyond statutory limits requires our prior express consent.

(3) Systematic or mass automated extraction of content, such as scraping, crawling, data mining or comparable procedures, is prohibited unless expressly permitted by law.

(1) Collection and processing of personal data is carried out in accordance with the GDPR and applicable Spanish data protection law. Details are set out in our privacy policy.

(2) If you expressly subscribe to our newsletter, we use your email address on the basis of your consent for our own promotional information. Registration uses double opt-in. You may unsubscribe at any time with effect for the future, in particular via the unsubscribe link in the newsletter.

(1) The law of the Kingdom of Spain applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless mandatory by law.

(3) Note: The previous reference to the EU online dispute resolution platform (ODR platform) was deliberately removed in this working version as the platform was discontinued on 20 July 2025.

If individual provisions of these Terms are or become wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected. Invalid or unenforceable provisions are replaced by the applicable statutory provision.